At Pinterest, we have especially high standards for safety because, ultimately, we believe you can’t feel inspired if you don’t first feel safe. Our policies are designed to keep Pinterest safe for all users, including brands and advertisers. They govern what we do and don't allow on Pinterest and all users must abide by them.
Over the last several years, we’ve made deliberate choices in engineering a more positive place online. For example, Pinterest does not allow harmful misinformation, like the promotion of false cures for terminal illnesses or anti-vaccination advice. We don’t monetize search terms related to the coronavirus pandemic. We also have taken a stance to not allow political campaign ads. Here are some of the industry-leading policy decisions we’ve made over the years:
-Launched a health misinformation policy that blocks anti-vaccination content
-Banned political campaign ads
-Began removing QAnon conspiracy content
-Rolled out compassionate search for people seeking mental health support
-Launched authoritative search results for COVID-19
-Teamed up with the National Eating Disorder Association to support body positivity
-Received certification from the Trustworthy Accountability Group (TAG) for our brand safety principles and policies
We believe ads can play a big role in helping people create a life they love, which is why we want ads to be some of the best stuff people see on Pinterest. We use our policies to determine what ads we allow on Pinterest. When advertisers do show up on Pinterest, they benefit from the positive environment that our policies aim to create.
Our latest research shows that positive online environments have a halo effect on the brands that show up there—from awareness and sentiment to trust and purchase. 6 in 10 US adults agree they’re more likely to remember, feel positive about, trust and purchase brands that they see in positive spaces.1 In a post-COVID world where it matters more than ever where your ads show up, you need tools to control where you show up and see where you did.
As we improve our controls, we’re also expanding yours. Advertisers know best what is suitable for their brands. So, whether or not you spend with Pinterest, you get access to moderation tools that allow you to set the tone around your brand. For example: if a comment or try is not relevant to your Pin, you can delete it. In fact, you can turn off comments altogether for your organic content and we don’t offer the ability to comment on ads. Brands that choose to advertise on the platform have additional controls, listed below:
Brands can tell us on which parts of the platform they’d like their ads to appear, ex: on home feed or search.
Brands can apply negative keywords to prevent their ads from serving on search queries that they consider to not be suitable to their brand.
Expanded targeting opt-out:
Expanded targeting uses signals from your ad to broaden your targeting and reach additional people on Pinterest who may be interested in or searching for relevant ideas. Brands can opt out of expanded targeting and limit the serving of their ads to only the targeting they provide—keywords and interests.
Request search term reports:
Search term reports allow brands to see which specific queries triggered their ads. Brands that have a Pinterest representative can request this report to create negative keywords to prevent their ads from appearing in specific queries or flag inappropriate terms to their Pinterest account team. Search term reports are available to advertisers by request.
Pinterest creators have the unique opportunity to support and inspire people with positive and actionable ideas. We introduced the Creator Code to help educate and build community around inclusive and safe content. Creators are required to sign the Code to publish Idea Pins, acknowledging their responsibility in keeping Pinterest safe.
See the Code
One of our company values is to put Pinners first. As the company continues to grow, we’ll keep this focus to ensure that everyone using Pinterest has a positive, useful and inspiring experience. Our Pinner Promise tells people what to expect from us: tools, products and practices that optimize for their safety and well-being.
The safety of our community on Pinterest is made possible by the solidarity of our community. Pinners know that Pinterest is a more positive place on the internet, and they help us keep it that way. Pinners can use moderation tools to respond to community engagement as needed. All comments must follow our Community Guidelines. If someone posts a negative or unrelated comment on a Pin saved from your claimed website, there are a few things people on Pinterest can do.
In addition to moderation tools, a user can proactively report content they find objectionable. A report can be initiated when a user taps on the “...” found at the bottom right-hand corner of a Pin. This reporting mechanism triggers an internal ticket at Pinterest that is logged, triaged and reviewed appropriately. User reports complement our automated efforts to identify and remove policy-violating content. Once a user report is created, we process the report and take action if we find that the content does not follow our guidelines. We rely on a variety of measures, including proactive measures like machine learning technologies, to prevent, detect, and remove content that violates our guidelines.
Pinners can report content they find objectionable
We started publishing a biannual transparency report in 2013, and this year we’re expanding the report to include new information. New sections will include greater context on our content moderation and enforcement practices (deactivations, appeals and legal removal requests). We’re proud of our industry-leading policies and practices, such as our longstanding policy prohibiting health misinformation and our expansive hateful activities policy.
Read the report
The most positive places online don’t happen by accident—they happen because of proactive policy and product decisions. Policy is a path to positivity. That’s why we’re proud that 9 in 10 weekly US Pinners say that Pinterest is an online oasis.2 We have industry-leading positions on content safety, and we invest heavily in measures like machine learning technology to maintain it. We believe that for people—and brands—to feel inspired and be inspiring, they first have to feel safe.
Let’s create a more inspired internet, together.