Carnival Cruise Line

Search delivers increased qualified traffic for Carnival Cruise Line

Pinterest search provided the popular cruise line a 14% increase in clickthrough rates, and an up to 71% lower cost-per-click.   

14 %
increase in click-through rate
71 %
lower cost-per-click
Their goal

Seeking high volume, low-cost reach with cruise rookies

A salty sea breeze and a ship gliding through deep blue waters are just a couple of the things that bring veteran cruisers back to Carnival Cruise Line. Every year, Carnival’s fleet of 25 ships carries 5 million people from across the US, The Bahamas, Caribbean, Canada and Europe. Their “fun for all, all for fun” motto appeals to cruisers of all ages and backgrounds.

Since they started advertising on Pinterest in early 2016, Carnival has used an always-on marketing strategy. Since 62% of Pinners plan future travel on Pinterest, there’s a big audience for Carnival to reach.1 Always-on campaigns ensure that Carnival reaches in-market travelers, year-round.

In early 2017, Carnival worked with their media agencies, Resolution Media and PHD, to develop a campaign that would help them reach rookie cruisers. Carnival tested ads targeted to search so they could capitalize on Pinners’ planning mindset and align campaigns to people’s unique search patterns on Pinterest.  

Melissa Anido-Lopez
Director, Media Planning and Strategy, Carnival Cruise Line
“Pinterest has given us the opportunity to expand beyond plain text with images in search, which is typically not available in traditional search landscape.”
Their solution

A search strategy tailored to Pinterest

Pinterest insights showed that searches for cruising trend up in Q1 and peak in March, at the tail end of “Wave Season”—the cruising industry’s biggest season for bookings. Armed with that knowledge, Carnival developed a robust keyword strategy to ensure they reached people as they planned future vacations and booked their trips. Their goal focused on sending qualified traffic over to the Carnival site.

Working with Arnold Worldwide for the creative and Resolution Media and PHD on the campaign, Carnival used Pinterest data to inform both creative and keyword strategies. For example, “beach” is the most popular search term on Pinterest, with more than one million queries in 2016 alone.2 Carnival used that insight to repurpose content from their “Away We Go” site into Promoted Pins. Their keywords included trending cruise and travel topics like “packing tips,” “travel style” and “top 10 lists,” as well as specific destinations like “Bahamas” and “Jamaica.”  

The results

Increased traffic with lower cost per click

Pinterest delivered on Carnival’s goals with strong results and great efficiency. Since Carnival started running ads targeted to search, they’ve seen an up to 71% lower cost per click than comparable tactics on other platforms. Their click-through rate on Pinterest increased 14% in the third quarter of 2017 over the previous quarter, as they optimized their search terms. Qualified traffic from Pinterest increased 28% over the same period.

Carnival also took advantage of the high volume of upper funnel search terms on Pinterest such as "travel tips" and "fun vacation spots," driving greater efficiencies and developing a full funnel strategy that expanded their reach amongst rookie cruisers. “Pinterest has definitely proven successful to extend our search strategy into more upper funnel advertising,” said Julie Lubin, Associate Director at Resolution Media.

Julie Lubin
Associate Director, Resolution Media
“Pinterest has given us an opportunity to capitalize on searches for some high-volume terms like ‘beaches’ that are very competitive within a traditional search landscape.”
Details

Goal
Customer acquisition
Traffic

Regions
North America

Industries
Travel

Products used
Promoted Pins