New York Life

Reaching young adults planning for life events

Pinterest provided the insurance and financial services company with more click-throughs, a lower bounce rate and more engaged visitors than other platforms via a campaign about major life events and how to prepare for (or recover from) them.

36%
higher click-through rate than other platforms
25%
lower bounce rate than other platforms
Their goal

Increasing traffic and engagement

New York Life is in the business of helping people to set and achieve their financial goals. Founded nearly 175 years ago and headquartered in New York City, the company is one of the largest insurance companies in the US. New York Life is also a mutual company, which means that they’re collectively owned by their clients, not by shareholders.

With their “Be Good at Life” campaign, New York Life wanted to generate awareness about its insurance and investment products among young adults. Recognising that the path to purchasing life insurance can require time and education, they appreciated the opportunity provided by Pinterest to directly target individuals already in a planning mindset.

New York Life wanted to help prospective customers to learn about their needs and options. So they aimed to drive traffic to site content focused on various life stages (getting married, having a baby, buying a home, etc.). Ultimately, they wanted to increase web traffic, engagement rates and time spent on the New York Life website, while also keeping an eye on costs.

Their solution

Steering people through major life events

Since Pinterest is a place for discovery and planning, New York Life promoted their ability to offer flexible solutions that can adapt and evolve as life happens and plans change over time.

To communicate this idea, they created a series of Promoted Pins with lifestyle photographs paired with words like “marriage”, “flexibility” and “your plan”. The Pins linked to a number of places.

Some linked to content on the New York Life website focused on the best services for the particular life stage or event that was featured in the Pin. Other ads linked to a page where people could choose a goal, and create a custom plan to achieve it with a New York Life agent's help.

To make sure that their campaign reached the right people, New York Life used keyword and interest targeting tied to key life stages. Some key phrases that they used included “tips for moving", “adulting”, and “moving in together quotes". They also used Pinterest’s visitor retargeting option to connect with people who had previously visited their website.

Laura Dempsey
Social Media Content Manager, New York Life
“After the initial test, it’s clear that Pinterest will continue to play a role in New York Life’s paid media plans. We’re already creating additional campaigns, focused on life-stage moments relevant to Pinterest’s core user base in order to keep increasing brand awareness and educating consumers about the solutions that we provide.”
Their results

Breaking traffic benchmarks

New York Life’s first Pinterest campaign performed so well that the company plans to run more. Breaking newyorklife.com benchmarks, Pinterest delivered a 36% higher click-through rate than other platforms, sending that much more traffic to the site. And once there, Pinners stayed longer: the average bounce rate was 25% lower than the rate for referrals from other platforms, and the average time spent on the site was 41 seconds longer.

Among all other campaign platforms, Pinterest was also one of the most cost efficient for clicks and reach (cost per thousand impressions or CPM).

Advertiser Tips
  • Spend extra time from the outset thinking through campaign setup. This will allow for more efficient optimisation and tracking options during delivery.
  • Customise your existing brand elements to fit the display of Pins. This can increase platform-agnostic brand awareness.
  • Include your campaign hashtag in your Pin's description copy. This will increase discovery and allows you to track organic saves of your Promoted Pins.
Details

Goal
Brand awareness

Regions
North America

Industries
Financial services

Products used
Promoted Pins